Caspian Monarque World

Terms & Conditions

Welcome to www.caspianmonarque.com. By using this website you accept and agree to be bound by these General Terms and Conditions of Sale, the Privacy & Cookie Policy and such other policies we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these General Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

These General Terms and Conditions of Sale govern the sale of goods by us, XYZ TRADING UG, to you, the customer, by telephone, email, and via our website at www.caspianmonarque.com, or other means to our Customer Services and Client Services teams, and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Copies of these terms and conditions are available on request. Please read them carefully before placing your order and print a copy for future reference.

Your Account

You may register with us when purchasing items by telephone to a Customer Services or Client Services representative or by means of the Website. Please ensure any details you provide us with are true, correct, complete and up to date. Inform us immediately of any changes to those details. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. You can access and update your details using the “Your Account” area of the Website.

We reserve the right to terminate accounts, remove or edit content or cancel orders at our discretion, but without charge to you.

The Contract Between Us

Your orders are an offer to purchase goods from us, we will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation Email’) or otherwise confirming your order back to you; this is the point at which we accept your order and the contract is formed (subject to these General Terms & Conditions). The contract is completed when the goods are delivered (also subject to these General Terms & Conditions).

Orders

All orders for goods made by you on the website or by telephone to a Customer Services or Client Services representative are subject to these Terms and Conditions.

Amendments: we make no guarantees that once placed and paid for, an order can be amended. If you wish to amend an order you must notify us by phone as soon as possible and provided the order has not already been submitted to our Distribution Centre we will try to amend it. We also reserve the right to cancel or amend your order before the goods are dispatched if the goods are no longer in stock (see Substitution below).

To amend or cancel a fresh flower order we require a minimum two working days notice, prior to your chosen delivery date. Beyond this point, cancellations and amendments are unavailable.

Large Corporate Orders: for orders for delivery to more than ten addresses, an electronic order form is available by contacting our Client Services team on Telephone Number. Please note that 48 hours should be allowed for uploading these orders and the order will not be confirmed until payment is received.

Substitution Items

Caspian Monarque may substitute an item of equal or greater value than the original item listed, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders. Where we have substituted an item, you may elect to receive a refund rather than accepting the substitute item by contacting Customer Services. We will make any refunds made under these General Terms & Conditions within 14 days of us receiving the item, or evidence of items acceptable to us, from you.

Payment

All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received. Ownership of the goods will pass to you once we have received payment in full. We cannot accept cheques or cash as payments online. Please note we cannot guarantee the security of data when communicating with Caspian Monarque via email or fax. Accordingly please do not send us payment information using those mediums.

Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as “https” will replace the ‘http’ at the front of the www.caspianmonarque.com in your browser address window. A small locked padlock will also appear in the address bar of your browser window.

These services enhance your existing card account against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. Once you’ve registered and created your own private password with your card issuer, you will be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa, Mastercard SecureCode™ or AMEX Safekey password is not your Caspian Monarque account password. Caspian Monarque do not have access to your Verified by Visa, Mastercard SecureCode™ or AMEX Safekey password.

Please note that we cannot guarantee the security of data when communicating with Caspian Monarque via email or fax. Accordingly please do not send us payment information using those mediums. For details of the security measures we employ please read our Privacy & Cookie Policy. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

Corporate orders: in addition to the payment methods mentioned above, payment by bank transfer can also be accepted for phone orders but please note that the order will not be confirmed, nor items reserved, until payment is received which can take 3 working days.

Prices

Products are invoiced in GBP sterling at the price at the time of your order. Prices displayed in brochures and on the website include Value Added Tax which will be applied at the current rate where applicable. Products might be subject to variation. If there is an error we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders. The delivery charge is an additional cost. Please refer to our Delivery Information for full details.

Cheques

Caspian Monarque no longer accept cheques for payment in its shops and restaurants. However, cheques will continue to be accepted as payment against Caspian Monarque Account Card balances.

Product Description and Specifications

We have made every effort to ensure that the goods displayed on this website and in our brochures conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions of items on the website and brochures are quoted as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.

Privacy & Cookie Policy

Full details of the information that we collect about you, and how and why we use it are set out in Privacy & Cookie Policy.

[In particular, when you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details) to process your transaction and to send marketing information about similar goods and services.

We may use information we hold about you for the purposes of responding to your enquiries, fulfilling your order and delivering goods to you, sending marketing communications (in the circumstances set out below), maintaining your online account (where relevant) or preventing and detecting fraud. We may also transfer your data to third parties for the purposes of delivering any goods you have ordered to you, fulfilling orders, analysing and profiling data, processing payments and providing customer service. Where you have purchased or enquired about our goods or services, we may provide you with information about similar goods, services or promotional offers. If you do not wish to receive such information please inform us at the time that you provide us with your personal data and contact details. You will also be given the option to opt-out of future communications in each electronic communication. Where you have not previously enquired about, or purchased our products or services, we will not send you information about them unless you have consented to receiving it.

Our Privacy Policy does not encompass sites maintained by other companies, affiliate sites or those sites who re-direct to www.caspianmonarque.com. This also relates to sites you access or are re-directed to from www.caspianmonarque.com

Gift Messages

A personal gift message of up to 10 lines of 28 characters each (i.e. 280 characters including spaces), can be included with all orders. Please note that ‘special’ characters, clip art images, emoticons, etc. are not recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.

The gift message will be placed in an envelope on the inside of the delivery or in a pouch on the inside lid of the packaging. Regrettably, we are unable to include personal enclosures with your gifts or offer a gift-wrapping service at this time. However, there is a gift-wrapping service available in our store at London.

Content & Intellectual Property Rights

www.caspianmonarque.com, its products and content is protected by national intellectual property. You are only allowed to use content found on this website as expressly agreed by XYZ Trading UG Any reproduction or redistribution of our intellectual property rights may result in civil and criminal penalties. You also agree that you are not a partner, agent or reseller of XYZ Trading UG or our products and we are not liable for any such representation, act or omission on your part.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

You also agree that no joint venture, partnership, employment or agency relationship exists between yourself and XYZ Trading UG. You will not express yourself as an employee, agent or representative of XYZ Trading UG and we are not liable for any representation, act or omission on your part.

Cancellations Prior or After Despatch

Once placed, it may not be possible to prevent an order from despatch. Similarly once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact our Customer Services. In the event that orders cannot be stopped or cancelled, you may return the items to us per your ‘Right to Cancel and Return Purchases’ below.

Right to Cancel and Return Purchases

You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. Alternatively, the goods can be returned to our store at: London. When the goods have been received and checked, a refund for the goods and the standard delivery charge (premium charges are not refundable) will be issued as soon as possible, this may mean that you will be contacted for repayment details. Please note that:

Your statutory rights regarding damaged, defective or incorrect goods are not affected by this.

Items Damaged in Transit, Defective & Incorrect

If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. “Faulty”), we will at your option either exchange or repair these items without charge to you, or (with the exception of the perishable and other goods above) for a period of 30 days from the date of sale, provide you with a full refund. We will check the items on their return, and we may request photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.

or call Customer Services XYZ Telephone Number with the details and you will be provided with instructions and the Freepost address (UK only). It is your responsibility to ensure that the items are adequately wrapped. The goods can also be returned to our store at: London. All goods should be returned unopened together with an undamaged proof of purchase.

BFPO

We are pleased to be able to provide deliveries to BFPO addresses free of delivery charges. Please contact Customer Services XYZ Telephone to place these orders. Please note that all parcels have a 2Kg limit and delivery to BFPO addresses can incur delays by the armed forces prioritising essential supplies beyond Caspian Monarque’s control.

Large International Deliveries

For international delivery of five hampers or more, please contact our Customer Services team on XYZ telephone.

Customs Duties

Items for delivery outside the European Union may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You, the customer, are responsible for import duties, taxes and fees incurred on your purchases. However, for orders placed on our website, you will be charged the delivered price. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned, we therefore recommend that the recipient’s telephone details be included with the order. In this instance we are unable to refund the cost of postage and packaging. Please note that for items you order, you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. XYZ Trading UG cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.

Limitation of Liability

Save to the extent that we are responsible for foreseeable loss and damage caused by us, to the maximum extent permitted by law, Caspian Monarque accepts no liability and shall not be responsible for any loss or damage, whether foreseeable or otherwise, including direct, indirect, consequential, special or exemplary damages however they may arise.

Events Beyond Our Reasonable Control

We will not be responsible to you for any delay or failure to comply with our obligations under these General Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control, unless you have expressly provided us with a date by which a delivery must be made.

Alterations to this Website and General Terms and Conditions

We reserve the right at any time to make changes to these General Terms & Conditions of Sale, Privacy & Cookie Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order from the website or other means. We may transfer our rights and obligations under these terms to another organisation. However you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver

If you breach these General Terms & Conditions of Sale and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing Law and Jurisdiction

These General Terms & Conditions are governed by and construed in accordance with the laws of Germany and are under the non-exclusive jurisdiction of the German courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Customer Support

For order, product or service enquiries, including any complaints, please contact our Customer Services Department:

For corporate order enquiries, please contact our Client Services Department:

Returned Items

For returns authorised by Customer Services if they are damaged, faulty or incorrect they should be returned to the following address with a note setting out the order number (as shown on the delivery note received with the delivery) and the reason for the return: Caspian Monarque

Please note that should you choose to return items from overseas, our Freepost address is unfortunately not available for use. The return of items may therefore be at the sender’s own expense.

 

Promotions and Promotional Codes

If you have a published Caspian Monarque promotion code, please note that offers cannot be used in conjunction with any other offers and offers apply to one per household. Thank you for taking the time to study these terms and conditions. Should you have any further enquiries please contact Customer Services.

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